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11.27.2008

Solving problems to create bigger ones

I solve computer problems all the time. Normally when I solve problems, things are supposed to work. However this was not the result in the case of "The day before Thanksgiving server crash". I was getting ready to leave school and go home for my extended weekend, when the server crashed. I place the blame on Symantec for causing this problem. It all started with a computer in the lab that had a registry problem. I decided that I was going to Ghost the machine. I began a ghostcast from the server, but for some reason the client would not recieve from the server. I began to think that Symantec Endpoint Protection was blocking the application. I decided to disable it, but still ghost would not work. I began to uninstall Endpoint, when I discoved that I needed to use the "directed broadcast" option instead of the "multicast" option. I finished the ghostcast but the Endpoint uninstaller was locked up. So I restarted the server, and when it began to boot Windows, a "ntldr is missing" error presented itself. The server 2008 disk does not have a recovery console, so I decided that the only option was to reformat and start from scratch. About 6 hours later we had reinstalled server 2008, reconfigured DNS, DHCP, WSUS, Active Directory, Routing and Remote Access, and File Serving. Unfortunately we still have to reconnect about 30 computers back to the domain.
I love to work with computers normally, but after spending the rest of my day fixing stupid server problems, I didnt really want to look at any more computers. Why can't technology just work? Where is the self repairing technology?
I dont recommend Symantec Endpoint Protection to anyone.

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