Ask and Ye shall receive

A few days ago while verifying my online bank statement with my accounting software, I noticed a small difference in my savings account.  My online banking website noted two small charges for some kind of maintenance fee.  What the hell?  A maintenance fee on my savings account?  The fees were worth more than I would make in interest over a few years.  A little ticked, I contemplated what to to.  I could just sit and be pissed about it, but I decided to call my bank and complain.  The helpful lady who answered the phone quickly reversed the charges and changed my account to a package that didn't have the maintenance fees.  I didn't even have to threaten to take my money to another bank.  She just told me that I had an account with fees and fixed the problems.  Just like that.  The whole ordeal took less than ten minutes including time on hold.  I guess that the banks figure most people will accept the charges without fight, so the people that do call are the ones that get their money back.  Sometimes, all you have to do is ask.